| Dates: | October 15-24, 2024 |
|---|---|
| Meets: | Tue & Thu from 2:30 PM to 4:30 PM |
| Location: | Arts & Technology Building 208 |
| Cost: | $125.00 |
There are still openings remaining at this time.
(NOTE: DATE CHANGED FROM FEBRUARY) Take your customer service to the next level, confront conflict with confidence and help your team stay motivated in tough times. Learn powerful customer service techniques including: 7 things never to say to customers; 4 ways to apologize; 5 secrets to move a customer out of their hardball mentality; and methods on how to handle 4 common difficult customer types.
Notes:
Campus Map:
http://www.fvcc.edu/admissions/visit-campus/campus-map/
| Fee: | $125.00 |
|---|---|
| Hours: | 8.00 |
| CEUs: | 0.80 |
Fee Breakdown
| Category | Description | Amount |
|---|---|---|
| Course Fee (Basic) | TUITION | $ 125.00 |
| Course Fee (Alternate) | SENIOR | $ 120.00 |
Arts & Technology Building 208
FVCC-Kalispell, MTLisa Jones
Lisa Jones has lived in Montana for over three decades working in multiple tourism, recreation and conservation communication roles. She owned her own PR company for 20 years providing services in public relations, brand awareness, marketing strategy, event management, crisis communications, partner relationship management, strategic planning, sustainable tourism and stewardship outreach. Along with over 20 years teaching workforce training at FVCC, Jones offers extensive knowledge, unique insight and consistent enthusiasm for both enhancing the customer service experience and supporting the service provider.| Date | Day | Time | Location |
|---|---|---|---|
| 10/15/2024 | Tuesday | 2:30 PM to 4:30 PM | Arts & Technology Building 208 |
| 10/17/2024 | Thursday | 2:30 PM to 4:30 PM | Arts & Technology Building 208 |
| 10/22/2024 | Tuesday | 2:30 PM to 4:30 PM | Arts & Technology Building 208 |
| 10/24/2024 | Thursday | 2:30 PM to 4:30 PM | Arts & Technology Building 208 |